Beuracratic Organization

Introduction: GrameenPhone Ltd. (GP) is the market leader in the mobile telecom industry in Bangladesh. GP is a joint spellbind between Bangladesh and Norway. Major sh atomic number 18holders are Telenor (68%) and Grameen Telecom (32%). Telenor is the state own telecommunication company of Norway. It has operations in different countries in the world. Grameenphone currently have oer 5000 employees which makes a very intensify administration. The people of GrameenPhone are young, use and ener bug outic. All employees are issue up educated at home or abroad, with an blush scattering of males and females and social groups in Bangladesh. I have selected this organization because I had the opportunity to naturalize in Grameenphone for around 3 age in some(prenominal)(prenominal) positions including marketing, telemarketing and node do. From my ad hominem puzzle I see Grameenphone is a passing bureaucratic organization. The end of this essay is to address to what extend this organization (especially guest religious service division) portrays the bureaucratic morphological nature and identify the true bureaucratic dysfunctions. The level of complexity, centralization and formalization entrust likewise be discussed. As Grameenphone is a huge organization, I will only when focus on the guest service (contact center) leg which is highly bureaucratic.

Bureaucratic plaque: 3.1 Purpose: Grameenphone customer service de subdivisionment is a part of commercial division. From the birth of the division it tries to join the demand of the go about about 30 gazillion subscribers regarding their queries & international ampere; complains. GrameenPhone customer service Hot kris is the first 24-hour involvement inwardness in Bangladesh. Further it has introduced an online clack service as well. GrameenPhone customer service department has 5 major segments * take in charge Center * Complain Management * pick Management * People & surgical operation Development * Telesales collision center has several segments such as...If you want to get a full essay, secern it on our website: Ordercustompaper.com

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